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Contact Youfoodz for queries on fresh, ready-made meals. Quick support for orders, advice, and more. Connect today!

Contact Youfoodz: Fresh Meal Deliveries & Customer Support

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If you have a question, check out our <a href="https://www.youfoodz.com/faq">Help Centre</a> for a range of Frequently Asked Questions. The content is always fresh!

All you need to know about Youfoodz in Australia

Be sure to check out our FAQs for common questions and answers.

Can't find what you're looking for? You can chat or call with one of our agents below !
Youfoodz Customer Support: Call (07) 3633 0708

NDIS Customers: Call 136 325 or visit https://care.youfoodz.com

Wholesale Customers: Call (07) 3503 7480 or visit https://www.yfwholesale.com

Still can’t find the info you're looking for?

Explore Youfoodz for fresh, ready-made meals and effortless ordering. Enjoy our varied menu, no-commitment plans, and Australia-wide delivery. Quick answers await in our FAQs, and our app keeps you connected—elevating your dining with convenience and taste.

Navigate Your Youfoodz Journey

Get savvy with meal prep, explore our menus, snag discount codes, and whip up easy meals. Learn to save time in the kitchen with Youfoodz.

Your Guide to Simplifying Meals with Youfoodz

Cater to your diet with our variety: from Vegetarian to Flexitarian, High-Protein to Diet-friendly, and options for Weight Loss, Low Calorie, or Low Carb meals.

Find Your Flavor with Youfoodz Meal Options

Explore our range from convenient Frozen Meals to Quick Lunch Ideas, wholesome Family Meals, and tailored options for Diet, Weight Loss, Low Calorie, or Low Carb preferences.

Tailored Tastes: Youfoodz Diverse Meal Selection

Make dinner easy with Youfoodz ready made meals

Calorie-controlled meals, under 355 kcal each.

Healthy Balance

Diabetes Australia Range

Crowd Favourites

I eat everything

GLP-1 Friendly

Protein +

Weight Management

Portion-controlled and dietitian-approved.

For those who like variety across meat, seafood, veg, and salads.

Bigger serves with 40g+ protein (+$1/meal).

Calorie-controlled meals, under 380 kcal each.

Protein Rich

Why did you skip this week?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give ${{discountForFriend}}

Free box unlocked 

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Help your mates fuel their week and unlock a boosted reward for your next order. We are amping up your referral savings for a very short time so move fast to snag your bonus vouchers. Share your unique code now and stack those savings!

Score a limited-time bonus voucher for sharing Youfoodz!

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

You’ve been cooking with us a lot, so you’ve earned extra credit—now you’ll get ${{newCredit}} each time a friend signs up using your code!

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It’s not you. It’s us!

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Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s soccer championship final on 19 July!

Pop in their email or share your link. They get their first HelloFresh box for free.

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They join. You earn {{creditForCustomer}}.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

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YOUR SHOTS

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Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

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Friends get {{discountForFriend}} off their first box, and you’ll get a referral reward too.

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Include my referral link

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Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

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My Referral Rewards

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You have 1 more freebie left. Hurry up, it expires soon!

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Want to start earning rewards? Send your friends a discount!

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Earn credits when your friend joins Youfoodz.

Benefits

Your discount(s) this week:

Unskip to use your discount(s):

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

To protect your account, please reset your password. This helps us keep your information safe.

🔒 Keep your account safe

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We’ll email you within 14 days to confirm your account has been deleted.

You will be logged out

Your subscription is deactivated, and you can continue below to request account deletion. As a friendly reminder, you’ll still receive any orders that are already on the way or scheduled for delivery in the coming week. Please note that while we process your deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start deleting your account, please go to our website and cancel your subscription first.

To start the deletion process for your account, please navigate to our website and cancel your subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We’ll delete it within 30 days and send you a confirmation email.

We’re sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the “Cancel subscription” step to continue with the account deletion flow.

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you’ve cancelled your subscription, you can request to have your account deleted. To submit your deletion request, select Send request and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

2. Request Deletion.

To finalise the deletion of your account, we need to email our customer service representatives.

Dear HelloFresh Customer Care,

Please delete my account and all data associated with it.

Thank you.

Kind regards,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect it from this account before deleting it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted.

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send you a confirmation email.

We’ll email you within 45 days to confirm your account has been deleted.

Please try restarting the app.

Looks like something has gone off the rails.

Your Youfoodz app just got better. Here’s what’s new!

Healthy choices taste even better with add-ons.

Upcoming orders and deliveries at your fingertips.

Use filters and nutrition info to get the best meals for you.

Balance History

For shakes, desserts, snacks, sides, and many other quick options.

{{discount}} off Add-ons

Automatically applied when you add an item from the "free add-on" category to your order.

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Applied to selected items. One item per order. 

Automatically applied to your weekly order.

{{discount}} off

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

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Free

Meals + free shipping

Meals

Early Access

Carb Smart

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Not enough to make much of a dent yet. Keep saving – it’ll still be there next week.

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Order total

Your order will be placed on %s, %s %s

Ordering & delivery

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Top picks

Your credit

Your Youfoodz Credit

Change payment method

{{meals}} Meals per week

Share the joy of eating and get a discount

Give friends a free week of meals, and you’ll get ${{creditForCustomer}} credit when they sign up using your personal code.

Share free meals and get ${{creditForCustomer}} in credit

Your friend will get ${{creditForFriend}} off the first box, and you’ll get a ${{creditForCustomer}} credit when they sign up using your personal code.

Service fee

You can cancel or skip 7 days before delivery.

One free Treat per box with an active subscription. Add to your box to redeem.

Free Treats for Life


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Sat-Sun, 7am-7pm EST

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Tastes even better with

+$%.2f
per serving

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Hungry for more? We've got you covered with this 
week's selection of Add-ons

Featured Add-ons

{{chosenCoursesLength}} {{courseType}} preselected for you

Hi {{firstName}}!

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{{servingsCount}} total servings at {{price}} per serving

{{servingsCount}} total servings at {{originalPrice}} {{price}} per serving

Shipping

You’ll be charged after the cut-off date, when our kitchen receives your first order and starts cooking.

Order now, pay when prep begins

Select from over 60 recipes before cut-off. Manage your future orders your way!

Stay in Control

Please provide your shipping address to see available delivery dates and times.

Change, skip or cancel: you're in control.

We currently don’t deliver to your area code yet. Stay tuned until we extend our delivery zones to where you live.

What's waiting for you

A flexible menu every week

Simply select meals after checkout or 

with something for everyone

/weekly-menu

view our complete weekly menus

Log in to your Youfoodz account

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Terms & Conditions

We’re not in your area yet, but we're expanding.

Check back soon.

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We deliver to your area.

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Flexitarian

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How do you like to cook?

Cuisine

Dish type

Recipes with step-by-step cooking instructions for Thermomix®

Cooking preferences

Any favorite cuisines?

Ingredients to avoid

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal pics and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

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What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

Your current changes will reset future weekly meals we pre-select for you. Any meals you pick yourself will not be changed.

Would you like to save your changes?

Changes to pre-selected meals

Which proteins do you enjoy?

Which seafood do you enjoy?

Which vegan proteins do you enjoy?

Which meat-free proteins do you enjoy?

Tailor your meal selections and menu to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

I mix it up. Meat, veg and everything in between.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes all animal products, focusing entirely on plant-based foods.

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

We offer 7 different meal plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals when you sign up. 

You can always go to <a href="/settings" target="_blank" rel="noopener noreferrer">My Account Settings</a> after signing up and pick a weekly meal plan (5-18) that suits your needs. You can also pick up to 45 meals per order!

The price is dependent on the number of meals you order. The more meals you order the cheaper your meals will be. To see prices for each meal plan size go to <a href="/plans" target="_blank" rel="noopener noreferrer">youfoodz.com/plans</a>.

<a href="/plans" target="_blank" rel="noopener noreferrer">Sign up</a> to a new flexible meal plan.

We currently deliver to areas in SA, VIC, NSW, ACT, QLD, WA, NT and certain parts of TAS! 

- [A] Adelaide, Albury, Armidale 
- [B] Ballarat, Bendigo, Brisbane, Bunbury, Bundaberg 
- [C] Cairns, Canberra, Central Coast, Central West NSW, Coffs Harbour 
- [D] Darwin, Devonport 
- [G] Gippsland, Gladstone, Gold Coast 
- [H] Hervey Bay, Hobart 
- [L] Launceston 
- [M] Mackay, Melbourne, Mildura 
- [N] Newcastle, North Coast NSW, Northern Rivers 
- [P] Perth 
- [R] Rockhampton 
- [S] Shepparton, South Coast NSW, Southern Highlands, Sunshine Coast, Sydney 
- [T] Toowoomba, Townsville, Tweed Heads 
- [W] Wollongong

If you want to check if we delivery to your area, go to <a href="/plans" target="_blank" rel="noopener noreferrer">Our Plans Page</a> and enter you postcode into the address section and our system will let you know. 

If you have more questions please don't hestitate to contact <a href="/contact" target="_blank" rel="noopener noreferrer">Customer Care</a>.

Yes, Youfoodz is a flexible subscription and there are no commitments or contracts. You can cancel your subscription at anytime.

All changes to your account must be made before your weekly cut-off time. You can find these details in your My Menu.

Common Questions

How does Youfoodz work?

How many meals do I have to order?

Where do you deliver?

Can I cancel my subscription at any time?

Your preferences will help us show you the most relevant meals first. You will still have access to all the meals each week.

1. Choose your preferences

Nutritious, balanced meals to support your health goals. Also, perfect for controlling diabetes or anyone on a GLP-1 journey.

Tasty meals thoughtfully developed with less than 30g of carbs per serve.

Our most-loved, chef-designed meals made to make eating healthy delicious.

A tasty mix of vegetarian and meat meals to suit every taste.

PROTEIN PLUS

Light and balanced meals with less than 400 Calories to support weightloss goals.

How many meals per day will you have YOUFOODZ meals?

How many days per week will you have YOUFOODZ meals?

Who will be eating?

Based on what you told us, we recommend this meal plan for you.

Your YOUFOODZ meal plan.

Select up to 3 goals. We’ll use these to determine the best plan for you.

What are your goals?

Select the number of recipes and servings per box you want weekly.

Our widest range of healthy, chef-designed meals.

A tasty selection of vegetarian and meat meals.

Calorie smart, satisfying meals to help you achieve your goals

Select your options. You will have access to all meals each week.

What kind of meals do you prefer?

Over 50,000,000 fresh meals delivered and counting!

All reviews shown are from verified HelloFresh customers. For each of these reviews, HelloFresh checked individually that the customer actually purchased at least one HelloFresh box before writing the review. The ratings shown were selected individually by HelloFresh and do not represent the average of the ratings on Trustpilot.

How does reviews work?

I have saved money and have no wasted food. I’m also learning fun, new cooking techniques. And my college-aged daughter loves all the new foods she is trying.

money

I love the choices I have weekly as well as the ease of cooking. It’s fun to try new stuff and I’ve saved money because I don’t eat out as much.

stress

Excellent food plan service!!! I’ve received 5 shipments and we have loved every meal!!! No problems or bad food! And it’s saved me grocery money!

time

Love this! It has saved us money and has actually helped me to enjoy cooking again. We have liked every recipe!!

simple recipes

We save you serious

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Protein Plus

(+30% more food)

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Specially for you

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{{count}} preselected meals. Make changes

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Calorie Smart

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every day!

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Meals per week

Servings per meal

Your meal preferences are now part of the new {{food profile link}} page.

Light and balanced meals with less than 400 Calories to support weight loss goals.

Calories

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Protein

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Ordered last week

Ordered {{number}} weeks ago

Ordered this week

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, here is your offer

Eat better. Every day.

{{oneOffQuantity}} in your box now. You're subscribed to {{preselectedQuantity}} per box.

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Your first delivery will be reserved for this date.

We’ll set future deliveries for every {{day}}, which you can change anytime.

Your plan is flexible. For future deliveries, you can change, skip, or cancel up till 7 days before delivery.

Discover your midweek inspiration

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You must be at least 18 years of age to purchase and consume alcohol.

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Your subscription includes {{amountOfMeals}} meals.

Browse all the delicious meals we’ve created for this week’s menu.

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We picked {{meals}} meals we thought you’d like based on your {{link}}.

Your most-loved meals will appear here if they're on this week's menu.

You haven't added any favorites from this week's menu

Subscribed to {{subscriptionQuantity}} per box

We picked {{count}} meals we thought you'd like

Your meals

Store for {{date}}

Treat yourself to a {{number}} meal

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You’ll get this in every box, starting on {{deliveryDate}}. Pause or cancel any time before your weekly payment is charged.

You can skip the item this week or unsubscribe from the item entirely. If you unsubscribe, you won't get this automatically added to this box, or any future orders.

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Based on your past orders

Order it again this week

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This week's benefits

All meals

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If you choose a new quantity for each order, your subscription will update to {{startingdate}}. You won’t receive the item if you skip or cancel before your weekly payment.

Surcharge (per order) $%.2f

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By subscribing, you agree to an additional charge of $%.2f per delivery that renews automatically unless you skip a week. To pause or cancel, uncheck the subscription box and confirm your order before your weekly payment is charged.

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We automatically apply this discount to your selected meal plan (no extra meals or additional items).

The final price of your box after discounts can be checked in the order summary.

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Delivery frequency

You can only use one promo code at a time. Applying a new one will replace your current discount or benefit.