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Frequently Asked Questions about Youfoodz

Frequently Asked Questions

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How can we help you?

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Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

Nope! We only ask you to log in or create an account so we can send you an order confirmation but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

Can I purchase more than one gift card?

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

How much would you like to gift?

Add a personal message

Who should we send it to?

Give the gift of stress-free dinners with pre-portioned ingredients and easy-to-follow recipes delivered to their door.

Meals made easy

Your recipient can choose from new & improved recipes every week and decide when and where to receive the meal kit.

Fresh flavours

Get a link sent to your email to log in instantly.

We offer 7 different meal plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals when you sign up. 

You can always go to <a href="/settings" target="_blank" rel="noopener noreferrer">My Account Settings</a> after signing up and pick a weekly meal plan (5-18) that suits your needs. You can also pick up to 45 meals per order!

The price is dependent on the number of meals you order. The more meals you order the cheaper your meals will be. To see prices for each meal plan size go to <a href="/plans" target="_blank" rel="noopener noreferrer">youfoodz.com/plans</a>.

<a href="/plans" target="_blank" rel="noopener noreferrer">Sign up</a> to a new flexible meal plan.

We currently deliver to areas in SA, VIC, NSW, ACT, QLD, WA, NT and certain parts of TAS! 

- [A] Adelaide, Albury, Armidale 
- [B] Ballarat, Bendigo, Brisbane, Bunbury, Bundaberg 
- [C] Cairns, Canberra, Central Coast, Central West NSW, Coffs Harbour 
- [D] Darwin, Devonport 
- [G] Gippsland, Gladstone, Gold Coast 
- [H] Hervey Bay, Hobart 
- [L] Launceston 
- [M] Mackay, Melbourne, Mildura 
- [N] Newcastle, North Coast NSW, Northern Rivers 
- [P] Perth 
- [R] Rockhampton 
- [S] Shepparton, South Coast NSW, Southern Highlands, Sunshine Coast, Sydney 
- [T] Toowoomba, Townsville, Tweed Heads 
- [W] Wollongong

If you want to check if we delivery to your area, go to <a href="/plans" target="_blank" rel="noopener noreferrer">Our Plans Page</a> and enter you postcode into the address section and our system will let you know. 

If you have more questions please don't hestitate to contact <a href="/contact" target="_blank" rel="noopener noreferrer">Customer Care</a>.

How many meals do I have to order?

Can I cancel my subscription at any time?

Calorie-controlled meals, under 355 kcal each.

We picked {{mealCount}} meals based on your preferences. Explore more and edit now or after checkout.

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Get {{discountAmount}} off your first box

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Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

If you need help, please contact us.

Oops, looks like you dont have any recent deliveries 

Menu for {{deliveryDateForStatusBar}}  delivery

Your favourite recipes

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give ${{discountForFriend}}

Oops! Your tracking information isn't available right now. Please try again later.

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Tracking your deliveries is easier than ever with our app!

Get delivery updates

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free meals unlocked 

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Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Help your mates fuel their week and unlock a boosted reward for your next order. We are amping up your referral savings for a very short time so move fast to snag your bonus vouchers. Share your unique code now and stack those savings!

Score a limited-time bonus voucher for sharing Youfoodz!

Give friends a free boxes. and you'll get rewarded when they receive their first box.

Give friends a free box of boxes and you'll get rewarded when they receive their first box.

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra rewards—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your referral rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don't stop at one.

Score 2 tickets to the final on July 19!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s soccer championship final on 19 July!

Pop in their email or share your link. They get their first {{brand}} box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time to use on future orders. Plus another shot at the final.

Don't stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Send a {{discountForFriend}} discount to a friend

Invite your friends to Youfoodz and get rewarded when they receive their first box.

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

Facebook

More

WhatsApp

Invite your friends to {{brand}} and get rewarded when they receive their first box.

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

You get ${{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

Two people cooking together in a kitchen with a HelloFresh Box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

See something worth sharing?

Share with a friend.

Excited about this week's menu?

Hope your friends love {{brand}} too.

Send friends discounted meals and get {{creditForCustomer}} in credit after they’ve placed an order using your referral code.

Give {{discountForFriend}} off

Your reward will arrive after they’ve placed their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Friends get a discount on their first box, and you'll get a referral reward too.

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a Meal together at the Dinner table

Share this Recipe with a Friend.

A father and two children enjoying a meal together at the dinner table

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send friends discounted meals and get {{creditForCustomer}} in credit after they place an order using your referral code.

Your friend would love one too.

Give a friend {{discountForFriend}} off and get {{creditForCustomer}} in credit when they sign up.

Know someone who’d love this?

HelloFriends

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

They get their first box with your exclusive offer.

Their dinner feels easier now, thanks to you.

Your discount has been sent!

My Referral Rewards

Earn more by placing more orders. In the meantime you can share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} when they join)!

You have 1 more free box left. Hurry up, it expires soon!

You have {{availableFreebies}} more free boxes left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a friend a free box and get ${{creditForCustomer}} off when they sign up.

Dinner’s on you

Get ${{creditForCustomer}} off your next order

Ask your friend to scan this QR code.

Share in person

Enter your friend's email and we'll send them their free box offer.

Plus, you’ll get {{creditForCustomer}} off your next order when they claim it.

They’ll sign up to get it, with no pressure to stay.

Send a discount

Get {{creditForCustomer}} off your second box when they sign up.

Share a free box with a friend

Send a friend a {{discountForFriend}} discount and get {{creditForCustomer}} in credit when they sign up.

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You have enough points to exchange for free shipping, box discounts and more.

You have enough points to exchange for {{reward}}.

Use your points

Your preference is saved

Get free shipping, discounts and tasty add-ons / extras as you go.

Nice! You just unlocked reward points

Order {{box}} of {{totalBoxes}} towards +{{points}} points

Order again by {{date}} to keep your progress

Use your available points to save on this order

Your benefits

Help

You have

Welcome,
{{firstName}}

Treat
yourself

With us
since {{date}}

Activate these to earn bonus points.

Bonus opportunities

Completed

Expired

Get points just by using {{brand}}.

Earn automatically

We couldn't load this page

Unlock new ways to save

More points, more rewards

You saved ${{discount}} and you're earning points with this order. {{View Rewards.}}

You have {{points}} reward points

Add a reward to your next order using your points

You can earn points towards free shipping, tasty add-ons / extras and more perks.

You have access to rewards

Rewards

You saved ${{discount}} with this order. You can earn points to save on future orders. {{Join Rewards.}}

A new way to get rewarded—earn points and unlock exclusive discounts, upgrades and more.

Unskip this week to get your at-risk goal back on track

Unskip this week to stay on track for rewards.

Track the points you've earned and redeemed toward rewards.

Points activity

Getting things ready

First reward claimed, {{points}} points earned!

You’re already closer to your next reward

Inviting a friend unlocked {{points}} points

{{number}} out of {{totalNumber}} done; keep going to collect your points!

You’re on your way

Join for free to get rewards you’ll love.

By clicking “{{cta}}”, you agree to receive marketing emails and to {{terms}} and {{privacyPolicy}}. Unsubscribe at any time.

Track your points, find more ways to earn, and redeem points for special rewards.

You're in!

Join the program and agree to terms and conditions

Invite a friend

Earn per dollar

Rate a recipe

Ways you can earn

Joining bonus

Featured rewards

Earn points. Unlock rewards.

${{amount}} off add-ons

Free shipping

${{amount}} off premium meals

Start earning rewards

You have {{number}} points

Get {{boldText}} off add-ons using your points

Get {{boldText}} off Premium meals using your points

Frequently Asked Questions

Getting Started

Payments

Receiving My Account

Managing My Meals

Enjoying My Meals

Nutrition & Ingredients